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Frequently Asked Questions

Q: In what areas are your services available?

Stafford County, City of Fredericksburg, Spotsylvania County, Prince William County, Fairfax County, City of Alexandria, and Fauquier County.

Q: Who needs in-home care?

Anyone can require in-home care on a short- or long-term basis. We serve the elderly, children and adults with special needs, those struggling with illness, hospice patients, those recovering from medically-necessary or elective surgery, those transitioning back home from a nursing facility, and new mothers looking for some extra help.

Q. What are the advantages of home care?

Home care is always the preferred service for people who need assistance as it allows the person to stay in the comfort of his/her own home, rather than requiring a nursing facility or institutional placement. Also, it is less expensive than a nursing facility placement.

Q. What kind of services do you provide?

We provide non-medical in-home assistance with daily hygiene needs, medication reminders, light housekeeping, meal preparation, transportation to medical appointments and other places in the community if requested, as well as general companionship and reassurance. We offer our services on an hourly, live-in, or fee-for-service basis.

Q: How much does the service cost?

We have three service categories, including hourly care, live-in care, and bath visits. Each service category is priced differently. Hourly care is charged per hour, live-in care is charged per 24-hour period, and bath visits are charged per visit. If transportation is needed, and the caregiver uses her own car, we charge mileage. Please contact the office to get our current rates!

Q. What are my payment options for home care services?

We accept check, money order, VISA and MasterCard.

Q. Are your home care services covered through Medicare, Medicaid, or insurance?

Yes. We are certified by the Virginia Department of Medical Assistance Services (DMAS) to provide care funded by by Virginia Medicaid. If you have a Medicaid waiver, we can accept you as our client. We also accept long term care insurance, and recipients of the Veterans Administration’s Aide and Attendance Program. Medicare does not pay for our services. If your intended payment option is not listed here, please contact the office to see if we may help you.

Q: Is your agency licensed?

Yes. Our home care agency is licensed through the Virginia Department of Health. We are additionally certified by the Department of Medical Assistance Services.

Q. Are your caregivers insured and bonded?

Yes. We carry insurance coverage that exceeds our industry’s requirements.

Q: What makes One on One Care different from other in-home care companies?

We are a family-owned and operated home care agency, assisted by excellent staff, with an outstanding community reputation and numerous accolades since 1998. We hire only the best caregivers – they go through a rigorous application and screening process, and we don’t keep anyone around who doesn’t do an excellent job for us! We are always available, 24/7 and we have a renowned reputation for being able to set up quality care quickly. Our entire team shares in our mission of enabling people who need assistance to continue to live comfortably in their own homes through the support of our caregivers.

Q. Will I be able to reach a caregiver after hours? If so, how can I contact someone after hours?

We are on-call 24/7. Just call the main office number and the message will tell you the on-call phone number. Our on-call manager will arrange for a caregiver to assist you and handle any other issues that arise outside of office hours.

Q. How quickly can I arrange for service?

We are usually able to have one of our RN supervisors meet with you within 24 hours of your request for service. We can usually start a caregiver the day following the RN’s assessment, but if you need someone even sooner, we will do everything possible to make that happen for you!

Q. Do you require a commitment to a minimum of hours and days a week in order to provide care?

If you choose hourly care, we require a four-hour minimum per shift. We do not require a minimum number of days in a week.

Q. Are your services covered by Medicare?

Medicare does not cover in-home non-medical assistance.

Q. Are your services available in nursing homes or assisted living facilities?

Yes, we are happy to provide one-on-one assistance for clients in nursing homes or assisted living facilities. However, if the client is paying for care through his/her Medicaid waiver, we are unable to be reimbursed by Medicaid for care and the family would need to pay the agency separately.

Q. What if my caregiver is sick and cannot make it to my house?

Call the office first to let us know your caregiver won’t be able to make it. Then, our staffing coordinator will assign a substitute caregiver to provide service for that day.

Q. How are your caregivers screened?

Following a face-to-face comprehensive interview and orientation, we run a Virginia State Police Criminal Background Check and Child Protective Services Background check. We also contact a minimum of two professional references to verify positive employment history for each caregiver.

Q. What kind of training do your caregivers receive?

Our caregivers are only hired if they have passed a state-approved Home Health Aide or Nurse Aide Training course. Additionally, each month our RN supervisors provide one hour of in-service training to each caregiver to increase their understanding of a particular care topic.

Still have questions? Contact One on One Care at 540-288-1300 for more information about what we do, who we are, and the areas of Northern Virginia we service.

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